Really helpful and fast service. Took about 2 days to replace my Mac's battery. Explained everything clearly, gave advice, and friendly. Will come back and recommend to others

I have a vintage MacBook Pro and I had lost the ability to get to the desktop.
I took it in and Owen and Kevin went out of their way to make sure that it worked correctly when I got it home. Andrew made getting it in and explaining all... read moreI have a vintage MacBook Pro and I had lost the ability to get to the desktop.
I took it in and Owen and Kevin went out of their way to make sure that it worked correctly when I got it home. Andrew made getting it in and explaining all the options an easy process. You get to actually talk to real people who care and make sure you understand what is happening along the way. read less

I was in town on vacation and my phone was in desperate need of a tuneup. After finding Aim High on the Internet I stopped in and dealt with Amy. She could not have been more helpful and the whole experience was five star.

When I got my phone back... read moreI was in town on vacation and my phone was in desperate need of a tuneup. After finding Aim High on the Internet I stopped in and dealt with Amy. She could not have been more helpful and the whole experience was five star.

When I got my phone back it was like brand new! super fast speed and I was not having anymore problems with my battery. I highly recommend Aim High for all Apple product service read less

This place is awesome, and everyone who helped me made the death of my MacBook pro as "pleasant" of an experience as it could have been. It's a little hard to find, but it's definitely worth it - the small, quiet office allows for conversation and one-on-one care without the... read moreThis place is awesome, and everyone who helped me made the death of my MacBook pro as "pleasant" of an experience as it could have been. It's a little hard to find, but it's definitely worth it - the small, quiet office allows for conversation and one-on-one care without the chaos and hectic hive-mind activity often seen at the Apple store.

Everyone who works there is friendly and willing to help, and Kevin is amazing. He knows so much about computers but also has the gift of being able to explain "computer things" in a way that normal people (like myself) can understand. He was super patient with me when I couldn't quite understand why my laptop suddenly died, and he went way above and beyond to help me find immediate replacement options.

Overall a great place with awesome people! I hope I never have to go back to Aim High, but if the need arises, I feel good knowing that they're there to help. Would definitely recommend to friends with computer problems! read less

I had a trusty Mac that suddenly wouldn't boot up. I took it to an Apple store, and they couldn't read any data from the hard drive. I thought all the data was a gonner.I called up Aim High and asked if they did data recovery services. When I brought... read moreI had a trusty Mac that suddenly wouldn't boot up. I took it to an Apple store, and they couldn't read any data from the hard drive. I thought all the data was a gonner.I called up Aim High and asked if they did data recovery services. When I brought in the computer, not only did they replace the HDD hard drive with an SSD, but they fully recovered all data and restored the computer exactly the way it was prior. The only difference I could notice was the boot up being 10X faster :)The best part was they had the computer ready the very next day after I brought it in. read less

So I was having problems with my iPhone, and didn't want to wait 6 days for the Genius Bar at The Apple store. A friend told me to check out this new business that does everything Apple, so I went in and met with Amy. Just walked right in, no... read moreSo I was having problems with my iPhone, and didn't want to wait 6 days for the Genius Bar at The Apple store. A friend told me to check out this new business that does everything Apple, so I went in and met with Amy. Just walked right in, no wait! Right away I was put at ease; she was quite knowledgeable & immediately knew what was wrong. She took the time & explained what I was doing wrong & how I could make a few minor adjustments. Wow! Too cool.....& she gave me a few useful tips too! So people, don't fight the crowds at The Apple store, go to Aim High! They're Apple certified & the experience was painless. I'm telling all my friends about this store. read less

I had Aim high for years. No real problem, and when I did, Vince solves it or tells me how are solve it over the phone!

Love this place. No standing in line in the Apple store. Knowledgeable, friendly people to help my MacBook that wouldn't back up anymore. Fixed the problem with kindness (ie- I didn't feel stupid) at a reasonable cost. And -- it's at the Stanley!

BEYOND great staff! Frank was incredible, can easily carry a conversation and walk you through what you can expect. My MacBook was done in ONE day, would have been done the same day if I had taken it earlier, but choose a late appointment. Highly recommend Aim High! Will be... read moreBEYOND great staff! Frank was incredible, can easily carry a conversation and walk you through what you can expect. My MacBook was done in ONE day, would have been done the same day if I had taken it earlier, but choose a late appointment. Highly recommend Aim High! Will be returning and spreading the word about this location! Thanks for the great work and phenomenal customer service! read less

Great service all around! Needed a new battery for my laptop ASAP and when Apple Store wasn't available soon enough, I started looking around. Found Aim High! and they had an opening almost immediately! Brian assisted me start to finish, even greeted me outside the store because I couldn't find... read moreGreat service all around! Needed a new battery for my laptop ASAP and when Apple Store wasn't available soon enough, I started looking around. Found Aim High! and they had an opening almost immediately! Brian assisted me start to finish, even greeted me outside the store because I couldn't find it! 🙂 Aim High! had my battery in-store, price was reasonable, and no waiting period for them to order, receive and install the new battery. I was on my way a happy customer in about an hour! read less

Vince is the most knowledgeable IT person I know. He knows so much, but he's also intuitive and so fast at figuring out what's wrong and finding the solution. He's been an invaluable IT Guy but also a great friend. You will always, always have a perfect outcome when you... read moreVince is the most knowledgeable IT person I know. He knows so much, but he's also intuitive and so fast at figuring out what's wrong and finding the solution. He's been an invaluable IT Guy but also a great friend. You will always, always have a perfect outcome when you call on AimHigh for help. read less

Aim High was recommended to me by Apple support. Their service was fast and friendly! I will be going back if I have trouble with any of my Apple devices in the future.

The guys at Aim High are awesome. They fixed my computer, then it died (permanently) on me a month later. They worked with me to move my stuff to a new computer, and gave me a partial refund on the work done on the old computer. I am so thankful... read moreThe guys at Aim High are awesome. They fixed my computer, then it died (permanently) on me a month later. They worked with me to move my stuff to a new computer, and gave me a partial refund on the work done on the old computer. I am so thankful for their help! read less

I LOVE this place! They are patient and knowledgeable and you don't have to wait for days to get an appointment like you do at the Mac store! I have so many computer questions, I could spend HOURS here and I feel confident they could help me with... read moreI LOVE this place! They are patient and knowledgeable and you don't have to wait for days to get an appointment like you do at the Mac store! I have so many computer questions, I could spend HOURS here and I feel confident they could help me with all of them. read less

Great staff. Turn around time was faster than expected. I highly recommend them!

Great staff! Great turn around! Great service!

So good to have a certified Apple service provider on the East side of town. Beats the long line at the genius bar when things hit the fan. They provide ios tech support and share additional helpful hacks like automated cloud backups. There's different membership plans and family plans actually,... read moreSo good to have a certified Apple service provider on the East side of town. Beats the long line at the genius bar when things hit the fan. They provide ios tech support and share additional helpful hacks like automated cloud backups. There's different membership plans and family plans actually, and classes so it's helpful for my parents as well. We have two iPhones and two macs so we'll be seeing them again. read less

Aim High is licensed by Apple to work on Apple products! They are not a straight up 3rd party who may or may not actually be qualified, but are very knowledgeable and work closely with Apple. They are also referenced by Apple Support.

A key on my computer stopped working so... read moreAim High is licensed by Apple to work on Apple products! They are not a straight up 3rd party who may or may not actually be qualified, but are very knowledgeable and work closely with Apple. They are also referenced by Apple Support.

A key on my computer stopped working so I took a chance by going there when I never had before. I was pleasantly surprised to be greeted with very well-informed and EXTREMELY friendly employees that could immediately identify the root of the problem and how to solve it. While they themselves did not have the means to fix it, they sent it to Apple for them to do so and kept me updated through the whole process and promptly returned it to me good as new.

It's a very small business too so no crazy lines and waits like at Apple. Would highly recommend! Takes the same amount of time likely, but more convenient and full of people with great customer service skills who know how to fix your problem. Will definitely be coming to them again if I have any other issues with my Apple products! read less

Took my MacBook Pro in that I bought in 2013. I was working on something and it suddenly shut off. When rebooting I got a flashing folder with a question mark. I took it to Aim High on Dec. 29th and they had it done on Jan 2nd! It ended... read moreTook my MacBook Pro in that I bought in 2013. I was working on something and it suddenly shut off. When rebooting I got a flashing folder with a question mark. I took it to Aim High on Dec. 29th and they had it done on Jan 2nd! It ended up being a simple hard drive cable that was replaced at a very reasonable price, I thought! Runs like new. So timely and the most friendly people. Thank you, Aim High! read less

Very impressed with their service, attention to detail, and turn around time. Took my Mac in for a repair that ended up being a warranty issue. They did a great job setting expectations and communicating with me every step of the way. Would MUCH rather work with them for... read moreVery impressed with their service, attention to detail, and turn around time. Took my Mac in for a repair that ended up being a warranty issue. They did a great job setting expectations and communicating with me every step of the way. Would MUCH rather work with them for computer issues than the Apple store any day. read less